Return and Refund Policy

Effective Date: [02/28/2025]

At ReviveRoots, we take pride in crafting high-quality, handmade hair care products with natural ingredients. Due to the nature of our handcrafted items, all sales are final, and we do not accept returns or offer refunds.

1. No Returns or Exchanges

Since our products are made in small batches to ensure freshness and quality, we do not accept returns or exchanges. Please carefully review product descriptions and ingredients before making a purchase. If you have any questions about a product, feel free to contact us before placing your order.

2. Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item, please reach out to us within 48 hours of delivery at [reviveroots@yahoo.com] with your order number and photos of the product and packaging. We will assess the situation and offer a resolution, such as a replacement or store credit, at our discretion.

3. Allergy Disclaimer

Our products contain natural ingredients, and while we strive to use gentle formulations, individual reactions may vary. Please review the ingredient list before purchasing. We do not offer refunds or exchanges due to allergic reactions. If you have sensitive skin or allergies, we recommend performing a patch test before full use.

4. Lost or Stolen Packages

ReviveRoots is not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue with your shipment, please contact the carrier for assistance.

5. Contact Us

For any concerns or inquiries, please reach out to our customer support team:

📧 Email: [reviveroots@yahoo.com]
📞 Phone: [+14254267930]

Thank you for supporting ReviveRoots and embracing the beauty of handcrafted hair care!